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 Shipping Policy

Shipping

We offer General buyer free shipping on with orders over $35.00 in the U.S. except HI and AK.  Authorize dealer, Canada and other international orders will be calculated at lowest possible rate.

UPS ground

USPS

You can, of course, opt for expedited shipping:

Next Day Air

Second Day Air

The details of our shipping policy are:

FREE standard ground shipping is offered on all orders over $35.00 shipping to the contiguous U. S.

All orders to Alaska and Hawaii will incur a shipping charge.

We do ship to international destinations but there will always be an additional shipping charge, and you are responsible for any duties or taxes applied by your government

Our website is enabled to factor in all additional shipping charges to any home address within Canada at the checkout process. 

We cannot ship to a post office box number address.

If you have questions concerning your order, pricing or shipping, please call us Monday through Friday 8:30 am to 5:30 pm Central Standard Time.

We offer live assistance with your ordering when you prefer communicating with someone.

Our office hours are Monday through Friday 9:00 am to 5:00 pm.

Call us at 1-847-324-3010 or 847-621-2291

Email us at info@fahair.com

Please note that any kind of Free Shipping does not apply to Commercial Wallpaper.

 

 

International Shipping & Payments

We accept credit card (Canada Only), Paypal, wire transfer, western Union under $2000.

So if you are an international customer, we will only send to billing address, shipping cost will be charged later depend on the size and weight, we use international shipping companies such as UPS, FEDEX, USPS, etc.

For most places in the continental U.S., Alaska, and Hawaii, Fahair.com offers 3 levels of delivery service. Second and Next Business Day deliveries are available services for most parts of AK and HI, and some remote locations. Shipping service options for your area will be displayed at checkout.

For P.O. boxes, APO/FPO addresses and Puerto Rico, only Standard Shipping is available.

 

Delivery time = order preparing time + order in transit

 

Domestic shipping

Shipping method

Preparing time

Transit time

Total delivery time

Standard

1-2 business days

1-5 business days

1-7 business days

2-day

1-2 business days

1-2 business days

1-4 business days

Next-day

Within 2 business days

1 business day

1-2 business days

 

Free Standard Shipping on orders of $100 or more on Fahair.com orders shipped inside the U.S. only. Shipping and taxes do not count toward the $100 qualification. Offer will be applied in the form of a credit toward the shipping and handling fee. Offer subject to credit approval. Not valid for cash or cash equivalent or toward previous purchases. Terms and conditions are subject to change at the discretion of Fahair.com.


 

International shipping

Shipping method

Preparing time

Transit time

Total delivery time

Standard

1-2 business days

7-10 business days

8-12 business days

2-day

1-2 business days

5-8 business days

6-10 business days

UPS by-air

1-2 business days

5-7 business day

6-9 business days

 

*Please Note:

Second and Next Business Day Delivery orders placed after 3:00 p.m. CST will not be processed until the following business day.

Standard delivery may be delayed to some AK, HI, Puerto Rico, and APO/FPO destinations. (Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.)

Random orders are briefly held for additional verification which may delay shipping of your order.

Some items in your order may not be eligible for next-day or second business day shipping. You'll be notified at checkout.

 

 

 How to track your order?

After we send out your order, we will follow up with a shipping confirmation email.

The shipping confirmation email you receive contains your tracking number. Click the link in the email or enter your tracking number to the shipping companies to track the status of your shipment.


*Please note that orders shipped in multiple packages will have multiple tracking numbers—just check each shipping confirmation email you receive to find them!


Store Pickup

As Fahair’s goal is to satisfy our customers with the highest quality hair at the best price, we focus on providing our customers with the best shopping experiences when using our products and services, we think that only way to achieve that is to make our customers feel, touch and try on those fabulous styles you have been dreaming about, so we do have multiple storefronts across the United States.  If there is one of our stores located within 5 miles of your house, our website will automatically tell you your nearest store when you type in your zip code, in that case, Store Pickup lets you buy items online and pick them up in a store. You avoid shipping and scheduled delivery charges — and you may be able to get your order faster.

Here's how it works:

During checkout, choose Store Pickup and select your store.

We'll show you an estimated pickup date.

Place your order and wait to receive a "Ready for pickup" e-mail. (This is a separate e-mail from your order confirmation.)

Bring your ID, credit card, and order number to the store and pick up your items.

We'll hold your items at the store for 8 days. If you don't make it in by then, we'll cancel the order and refund your method of payment.

*If you wish to pay in store as you pick up the orders, we have that option as well, just simply click “pay in store” to check out and when you get a phone call from the store to pick up your orders, you can pay with credit card or cash there.

Bring to the store:

Your government-issued photo ID

The credit card used for the purchase (if a credit card was used).

Your order number.

Who can pick up your order

You can pick up your order yourself or choose someone else to pick it up.  The person who picks up your order will need to the provide information you submitted when you checked out on our website. Your pickup person will need to show his/her ID and the order number at the store.

Only you — or the person you've told us will pick up your order — can pick up your items.

 

Ship to Store

Some items may not be immediately available for pickup at your local store, but can be shipped to your store from our warehouse for free. Ship-to-store items usually arrive at the store within 3 to 7 business days. Our associates at your selected store will contact you when your items are ready for pickup.

 

Store Pickup and our Price Match Guarantee

If your product is available at a lower price in the store at the time you pick it up, your original form of payment will be automatically adjusted to reflect the lower price. Some exclusions apply.

Changing or canceling Store Pickup

To change or cancel a Store Pickup order, call us at +1 847-621-2289

To switch from Shipping to Store Pickup, call within one hour of placing your order.

To switch from Store Pickup to Shipping, call any time.

If you're calling to cancel a Store Pickup order, please have your credit card information ready.

We'll hold your items at the store for 8 days. If you don't pick up your items by then, we'll cancel the order and refund your method of payment.

 

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